Privacy & Policy

TopRow Privacy Policy

Last updated: [Insert date]

TopRow (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website, book services, or participate in our activities.

By using our website or services, you agree to the collection and use of information in accordance with this policy.


1. Who We Are

TopRow is the data controller responsible for your personal data.

If you have any questions about this policy or how we handle your data, you can contact us at:

Email: [insert email address]

Address: [insert business address]

2. What Information We Collect

We may collect and process the following personal data:

  • Identity data: name, date of birth
  • Contact data: email address, phone number, postal address
  • Booking and payment data: course bookings, attendance, payment status (payment processing may be handled by third-party providers)
  • Health and safety information: medical conditions, injuries, swimming ability, emergency contact details (only where necessary for participation)
  • Technical data: IP address, browser type, device information
  • Marketing preferences: communication and consent preferences

3. How We Collect Your Data

We collect personal data when you:

  • Register or book through our website or booking system
  • Complete forms (online or in person)
  • Communicate with us by email or phone
  • Participate in TopRow activities
  • Use our website (via cookies and similar technologies)

4. How We Use Your Data

We use your personal data to:

  • Provide and manage our services and activities
  • Process bookings and payments
  • Communicate important information about sessions, changes, or safety
  • Ensure participant safety and manage risk
  • Improve our services and website
  • Comply with legal and regulatory obligations
  • Send marketing communications (where you have consented)

5. Legal Basis for Processing

We process your personal data under the following legal bases:

  • Contractual necessity: to deliver booked services
  • Legal obligation: to comply with applicable laws
  • Legitimate interests: for administration, safety, and service improvement
  • Consent: for marketing communications and optional data collection
  • Vital interests: to protect health and safety during activities

6. Health and Special Category Data

Health and medical information is treated as special category data under UK GDPR. We collect and use this information only where necessary for safety and participation, and with appropriate safeguards in place.


7. Sharing Your Data

We do not sell your personal data.

We may share data with:

  • Booking and payment providers
  • Coaching staff and authorised representatives
  • IT and website service providers
  • Legal or regulatory authorities where required by law

All third parties are required to respect the security of your personal data and process it lawfully.


8. Data Storage and Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, or disclosure.

Data is stored securely and only accessed by authorised personnel.


9. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and safety requirements.


10. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict processing
  • Withdraw consent at any time
  • Request data portability

To exercise your rights, please contact us using the details above.


11. Cookies

Our website may use cookies to improve functionality and user experience. You can control or disable cookies through your browser settings.


12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.


13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated revision date.